September 19th, 2021
A preventive product recall has been issued today for the following product:
• CDX-MC Kraken (detachable base screw ONLY)
The problem affects only the most recent run of our KRAKEN model.
We’ve become aware of an issue with the detachable base retaining screw. When using the CDX-MC Kraken take-down tool to screw in the bottom metal, we have found that the screw head can snap off, therefore leaving the screw body stuck in the threads.
If your CDX-MC Kraken had the issue mentioned above, this recall is for you.
If you think this recall concerns you, please get in contact with our customer service department. We will take care of sending you the correct replacement parts.
Be advised, this recall does not cause any safety concerns whatsoever. You can continue shooting your rifle like you would normally do.
Cadex is committed to provide the best products and the best customer service to its customers. This is why we want everyone affected by this recall to contact our customer service department so that we can fix this situation rapidly.
Thank you for your trust and loyalty in our products. We are sorry for any inconvenience this may cause.
Please contact our customer department at 1-888-348-6774 or by e-mail at email@example.com for the recall procedure and for any questions you might have.
June 26th, 2017
A preventive safety product recall has been issued today for the following muzzle brakes:
• Part#: 3850‐044 Muzzle Brake for 50 BMG (1‐14 threads)
• Part#: 3850‐045 MX1 Muzzle Brake for .375 CT and .408 CT (7/8‐24 threads)
These muzzle brakes were designed for use with the following Cadex rifles.
• CDX-50 Tremor .50 BMG
• CDX-40 Shadow .375 CT/.408 CT
These muzzle brakes may have been purchased between January 2016 and June 2017 as part of a complete rifle system or as a separate aftermarket bolt-on accessory. If you own one of these muzzle brakes STOP USING IT IMMEDIATELY and contact Cadex Inc. for instructions on product replacement.
While the situation is isolated and remains focused on a very small number of muzzle brakes, a particular batch of them may have been exposed to certain fluctuations of the metallurgical properties of the raw materials used to produce these muzzle brakes and a risk that a failure may occur possibly resulting in serious injuries.
Cadex Inc. is highly committed to providing its customers with only the best products possible and as such we are proactively recalling ALL of the above-mentioned muzzle brakes. To date, Cadex Inc. has been unable to replicate a failure. However, Cadex Inc. will be replacing at no charge the above-mentioned muzzle brakes to customers who have purchased these products within the above-prescribed period.
Notwithstanding the foregoing, it is imperative, for security reasons, that you return any such product detailed above that may have been purchased between January 2016 and June 2017 to Cadex Inc.
We deeply regret any inconvenience this may cause you and while Cadex Inc. has the utmost confidence in the design of the MX1 muzzle brake, it is undertaking this recall in the interest of consumer safety.
If you have purchased this product within the above-described period, please contact our technical advisory team at 1-450-348-6774 or firstname.lastname@example.org and one of our advisors will provide you with instructions on the replacement.
755 avenue Montrichard
St-Jean-sur-Richelieu, QC, Canada, J2X 5K8