Cadex Terms and Conditions

Order process time

Our business hours are Monday to Friday, 8 am to 5 pm Eastern Standard Time.
Orders are normally processed within 3 business days, delays may occur during the high-demand season.

Payment Method

Cadex accepts payment by VISA, MasterCard, and American Express (Please don’t hesitate to call us for further details). Our online store provides a convenient online purchasing system for all orders.

The inventory is not available at this time on our online store. You will be contacted by one of our representatives regarding the current lead time of your order. If an item is unavailable, we will make an alternative arrangement with you.

Item Availability

Damaged Goods

If the Items arrived in a poor condition or the incorrect item was shipped, Cadex must be alerted within 72 hours after reception of the goods. Any items to exchange can only be done within 30 days after the reception.  To return any products sold to a Cadex client by Cadex, the client needs to request an authorization of return (RMA) from Cadex (unless otherwise arranged before purchasing). This can be set up by sending your request to the Cadex E-Mail Online store or our customer service department at customerservice@cadexinc.com All problems with your order will be dealt with ASAP.

Refunds

The amount to be refunded is the amount invoiced of the product itself. Cadex reserve the right to refuse any refund for items returned not being in a good resell condition. In all cases, shipping charges will not be refunded. All items returned or exchanged must be in a good resell condition. Any problems with your order will be dealt with ASAP.

Shipping

Cadex charges actual shipping. Unless prior arrangement with the client, any order with a product out of stock will be held until the order is completed. If part of the order is requested right away, the amount will be charged on each shipment done. Clients will be immediately notified about any out-of-stock items. Brokerage Fees may be applied.

Use With Caution

It is your responsibility to know the legality of the items you are ordering.  Some items in the Cadex online store may be restricted to adults only, or maybe restricted in the area where you live.  You can only place your order if you agree to and accept the following:  These items may be under compliance regulations. Cadex will only precede orders with compliance of Canadian, the USA, or any other country with applicable laws, rules, and regulations for import and export goods and services.

Depending on your location area or for any other reasons, a license and/or proof of permission for you to receive and use what you intend to buy from the Cadex online store may be requested by Cadex.

For US Citizens only

Please be advised of the following:

As per US Customs directive #3550-079A, either an Employer Identification Number (format xx-xxxxxxxxx) or Social Security number (format xxx-xx-xxxx) is required for the USA importation of a total value of $2500.00 or more. This directive can be found here: https://www.cbp.gov/document/directives/3550-079a-ultimate-consignee-time-entry-release

This information will be requested at the time of shipment and provided to our customs broker, in a secure manner, for the Customs declaration. This information will not be kept by Cadex Inc and will be requested for each order/shipment.

Online Price & Descriptions Errors

Our online inventory is subject to change every day.  Occasionally an item may appear on the site by mistake or the item’s descriptions may contain a writing error.  We do not guarantee that name, P/N, descriptions, or pictures on our site are error-free.  We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price.  In the event that we cancel an order, we will not charge the customer’s credit card or we will return the money (if applicable).

If an item’s description contains an error such as incorrect price and customer orders one, we will not process the order without first contacting the customer.  If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will not bill the customer. By placing an order, the customer agrees that Cadex will be the final arbiter of discrepancies in the online catalog and in the Cadex flip page catalog.

In order for Cadex to provide you with price quotes; you must be qualified with a specific permit (when applicable) and/or if required, proof of permission for you to receive and use what you are intending to buy from the Cadex online store. Prior to processing any order, you may be asked to provide Cadex with certificates and/or official Purchase Order.

Certain items are under compliance regulation.

Legal Notice

The retail prices and other specifications and terms stated on this website are subject to change without notice. While Cadex attempts to provide accurate information, there may sometimes be inadvertent inaccuracies.  Cadex is not responsible for and reserves the right to correct any such inaccuracies.